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How Northwestern Mutual remains agile with customer needs
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52% of Americans trust financial service providers. That’s why Northwestern Mutual’s Chief Customer Officer Christian Mitchell has led product development with an open mind: To find new challenges along the way that perhaps are more important than the initial research stated.
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In this episode of Equisoft’s Life Accelerated podcast, Mitchell recounts the story of building Northwestern Mutual’s newest platform. They prioritized flexibility as today’s digital products must be both high-tech and accessible to all. Take it from Christian: Learn how to strike the right balance of art and science to ensure you’re giving your clients the best possible advice.
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