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Customer Aggression and the Impact on Retail Associates | Ep. 71
Manage episode 355990688 series 3340432
Content provided by Loss Prevention Magazine. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Loss Prevention Magazine or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
As a part of the ORCAs in Action January Blitz, we take a closer look at some winning strategies to help keep employees safe in the face of growing aggression and violence in the retail workplace. Psychologist Gethin Nadin talks about the need for every customer-facing team to be more aware of the ways increased customer aggression is affecting employees—and the result of inaction. For retailers struggling to attract and retain employees, understanding the best ways to support employee well-being plays a large role in how we retain quality talent.
111 episodes
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Manage episode 355990688 series 3340432
Content provided by Loss Prevention Magazine. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Loss Prevention Magazine or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
As a part of the ORCAs in Action January Blitz, we take a closer look at some winning strategies to help keep employees safe in the face of growing aggression and violence in the retail workplace. Psychologist Gethin Nadin talks about the need for every customer-facing team to be more aware of the ways increased customer aggression is affecting employees—and the result of inaction. For retailers struggling to attract and retain employees, understanding the best ways to support employee well-being plays a large role in how we retain quality talent.
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Rachel Cooke is your guide to leadership and communication, helping you craft a workplace environment you can feel good about. She’ll share tips to help you balance your work and personal life, effectively invest your time, and be mindful about where you’re devoting your energy. Let Rachel help you navigate your path to success—however you define it.
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Find distressed properties for pennies on the dollar and turn them for huge profits!
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