Exploring Operational Excellence with Sarah Tilkens

Make Business Personal

In this episode of Make Business Personal, Sarah Tilkens, CEO and founder of the KPI Lab, discusses the importance of operational excellence in businesses. She highlights the need for problem-solving techniques and lean tools to run operations effectively and without waste. She also encourages entrepreneurs to invest in themselves as problem solvers and seek support when needed.

• The range of operational excellence content you covered in The Accelerator program 0:59
• The top three things entrepreneurs need to know about operational excellence 2:16
• One action you want all listeners to take right now in their entrepreneurial journey 8:47
• One bonus business tip about succeeding in entrepreneurship 12:04

Quotes

• “One of the greatest things that you can do for yourself when you're solving a problem is asking for help.” 3:54
• “What is a symptom versus what is a cause? So oftentimes when we talk about problem solving, we are at that surface level of trying to solve for a symptom. But what we really need to do is we need to go deeper to understand what is at the root of this problem.” 5:10
• “Instead of anticipating all of the obstacles in front of you, you're really just asking, what do I know right now? Like, what is my current state? What is my next target condition? And what does it take for me to move one step forward?” 10:41

Links & Follow-ups:

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