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Episode 1: #GrowSmarter–– Create Moments That Matter for Your Customers, Your Employees and Even Yourself
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Find out how to make moments that matter, and why it's key to business growth.
Hey there saucy listeners!
Kim and Shawn are here to shake things up with the FIRST ever episode of Make Moments That Matter! And guess what? It's all about the power of creating moments that matter for business growth. Get ready for an engaging discussion packed with insights, stories, and takeaways for immediate action.
In this kickoff episode, our dynamic duo dives deep into the concept of friction in business. You know, those pesky problems or symptoms that can put a damper on growth? Yeah, we've all been there, and - for many of us - we are still there. Kim and Shawn stress the importance of evaluating how systems and processes impact both customers and employees. They even share relatable examples of friction they've experienced, like communication issues both internally with a team, and client-facing, too.
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