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119: Two words that are PREVENTING your team from being accountable
Manage episode 426688485 series 3583831
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In trying to build connection with our team and get them to do something, we often use two fateful words that shoot ourselves in the foot: I NEED.
Something that is an expectation of a role on your team isn't a need, it's an expectation. It's part of that person's job. By saying "I need," you are asking them to be accountable to you, almost as if they are doing you a favor, as opposed to being accountable to their job. In episode 118 of Managing Made Simple, I talk about how this shows up and what to say instead.
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