Alessandro Bogliari, CEO and Co-Founder of The Influencer Marketing Factory, a global influencer marketing agency, talks with great guests about influencer marketing, social media, the creator economy, social commerce and much more.
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Mastering Your Law Practice: law practice management, law firm marketing, rainmaking, attorney lifestyle
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How to Handle Angry Clients (When You Screw Up)
M4A•Episode home
Manage episode 195339199 series 1061352
Content provided by Mastering Law Practice, Attorney Thom Goolsby: law practice management, Law firm marketing, and Attorney lifestyle. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Mastering Law Practice, Attorney Thom Goolsby: law practice management, Law firm marketing, and Attorney lifestyle or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
How do you deal with angry clients? It's not what you might think. The latest studies show, it's not about an apology. It's about generating solutions to the problem you (or your staff) created. The more focused you are on problem solving, the happier the client will be. Most surprising, coming up with the best solution ranks number two to brainstorming skills. It may be time to retrain your staff and rethink the way you handle irate clients in the future. Make your office into an endless money machine! We can help with personalized evaluation and training. Text Thom Goolsby at 910-262-7401.
…
continue reading
27 episodes
M4A•Episode home
Manage episode 195339199 series 1061352
Content provided by Mastering Law Practice, Attorney Thom Goolsby: law practice management, Law firm marketing, and Attorney lifestyle. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Mastering Law Practice, Attorney Thom Goolsby: law practice management, Law firm marketing, and Attorney lifestyle or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
How do you deal with angry clients? It's not what you might think. The latest studies show, it's not about an apology. It's about generating solutions to the problem you (or your staff) created. The more focused you are on problem solving, the happier the client will be. Most surprising, coming up with the best solution ranks number two to brainstorming skills. It may be time to retrain your staff and rethink the way you handle irate clients in the future. Make your office into an endless money machine! We can help with personalized evaluation and training. Text Thom Goolsby at 910-262-7401.
…
continue reading
27 episodes
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