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009: Building a Restoration Empire with Andrew Jackson
Manage episode 407258499 series 3562168
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In this episode of 'Masters of the Market', we sit down with Andrew Jackson, one of the owners of ServiceMaster, a restoration company.
Andrew talks about his journey into the industry and the challenges of running multiple franchises. He shares the importance of building and leveraging strategic partnerships for business growth and highlights the company's commitment to exceptional customer service, training, and value for their clients.
The discussion also delves into aspects of starting a business, handling customer stress, managing their expanding team, and their future goals for expansion. Andrew also demonstrates how ServiceMaster's affiliation with the well-known ServiceMaster brand has been beneficial for their operations.
Listen in as we talk about:
0:00 Intro
1:22 Andrew's Personal Journey and Business Growth
3:49 The Importance of Employee Retention and Growth
4:34 Impact on Employees' Lives and Personal Fulfillment
05:54 Handling Emergency Situations
10:42 The Emotional Aspect of Restoration Work
14:21 Maintaining High Standards and White Glove Service
14:55 The Benefits and Challenges of Business Partnerships
16:42 Outsourcing and Delegating Tasks
19:51 The Importance of Building Relationships
21:28 Overcoming Rejection in Business
24:48 Building Long-Term Business Relationships
28:00 Challenges and Future Plans in Business Expansion
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Instagram: https://www.instagram.com/orangelistrentals/
YouTube: https://www.youtube.com/channel/
Connect with Andrew Jackson
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