141: How To Have a Crucial Conversation | Joseph Grenny

Meikles & Dimes

Joseph Grenny is the coauthor of four New York Times bestsellers, including Crucial Conversations, Crucial Accountability, Change Anything, and Crucial Influence. His work has been translated into 28 languages, is available in 36 countries, and has generated results for more than half of the Forbes Global 2000.

Joseph is also a globally sought after keynote speaker, and has shared the stage with Jack Welch, Brené Brown, Jim Collins, and General Colin Powell among others.

In addition to his writing and speaking, Joseph serves as chairman of the board for the Other Side Academy, a peer-run residential school for people with long histories of crime, homelessness, and addiction.

In this episode we discuss the following:

• At the heart of most disappointment in organizations are conversations that people are either not holding or not holding well, in part because many of us think that there are just some conversations that we can’t have.
• But Joseph’s work shows that you can talk with almost anyone about almost anything as long as you create enough safety. If people feel safe, and that you’re motives are appropriate, then they’ll let you say almost anything you need.
• Joseph witnessed this firsthand when he intervened during a fight at the airport. By showing the aggressor that he understood and cared for him, Joseph was then able to deliver the truth that the man’s behavior was unacceptable. In seconds the man moved from aggression to apology.

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