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54 // Support
Manage episode 325566454 series 2788171
Content provided by hello@museapp.com, Adam Wiggins, and Mark McGranaghan. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by hello@museapp.com, Adam Wiggins, and Mark McGranaghan or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
Customer support is sometimes an afterthought for tech product companies, but it can be one of the most important parts of user experience. Mark and Adam discuss using support as a type of user interview; how to balance long-term product vision with listening to customers; and support reputations of companies like Zappos, IBM, and Comcast. Plus: the value of transparency vs why airlines conceal flight delays.
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Manage episode 325566454 series 2788171
Content provided by hello@museapp.com, Adam Wiggins, and Mark McGranaghan. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by hello@museapp.com, Adam Wiggins, and Mark McGranaghan or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
Customer support is sometimes an afterthought for tech product companies, but it can be one of the most important parts of user experience. Mark and Adam discuss using support as a type of user interview; how to balance long-term product vision with listening to customers; and support reputations of companies like Zappos, IBM, and Comcast. Plus: the value of transparency vs why airlines conceal flight delays.
Discuss this episode in the Muse community
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99 episodes
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