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MFP 119. Stuart Rutherford: Listening to Clients: a Market-led Approach

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Manage episode 152503007 series 1061371
Content provided by MicroSave. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by MicroSave or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.

Listening to clients is at the heart of providing financial services in a market-led approach. Financial service providers should always keep their eyes and ears open for what their clients are saying in terms of the design and delivery of the product.
Stuart Rutherford is the founder of SafeSave, a microfinance institution in Bangladesh and author of the books The Poor And Their Money and Portfolios Of The Poor. Rutherford talks about the importance of listening to clients, how best MFIs can learn from them, and his experience in conducting such research.

  continue reading

150 episodes

Artwork
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Manage episode 152503007 series 1061371
Content provided by MicroSave. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by MicroSave or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.

Listening to clients is at the heart of providing financial services in a market-led approach. Financial service providers should always keep their eyes and ears open for what their clients are saying in terms of the design and delivery of the product.
Stuart Rutherford is the founder of SafeSave, a microfinance institution in Bangladesh and author of the books The Poor And Their Money and Portfolios Of The Poor. Rutherford talks about the importance of listening to clients, how best MFIs can learn from them, and his experience in conducting such research.

  continue reading

150 episodes

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