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DERTOUR Tour Operator and Travel Agency on Microsoft Teams and Enhancing Customer Experience
Manage episode 431639521 series 3434773
Content provided by Tom Arbuthnot. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Tom Arbuthnot or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
Recorded live at Commsverse 2024, Gunnar Meyer, Head of IT Service Delivery at DERTOUR Suisse, the second largest tour operator in Europe, shares their Microsoft Teams journey and how they have successfully integrated Landis Contact Center to enhance their communication and service delivery.
- The transition from traditional PBX (Avaya) to Microsoft Teams
- Leveraging Landis Contact Center for real-time reporting and agent management
- The benefits of adopting granular permissions and delegating control
- Insights on the future of AI in call center operations
- How AI can enhance both back-office processes and customer-facing interactions
Thanks to Landis, this episode's sponsor, for your continued support and for helping to make content like this possible.
63 episodes
Share
Manage episode 431639521 series 3434773
Content provided by Tom Arbuthnot. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Tom Arbuthnot or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
Recorded live at Commsverse 2024, Gunnar Meyer, Head of IT Service Delivery at DERTOUR Suisse, the second largest tour operator in Europe, shares their Microsoft Teams journey and how they have successfully integrated Landis Contact Center to enhance their communication and service delivery.
- The transition from traditional PBX (Avaya) to Microsoft Teams
- Leveraging Landis Contact Center for real-time reporting and agent management
- The benefits of adopting granular permissions and delegating control
- Insights on the future of AI in call center operations
- How AI can enhance both back-office processes and customer-facing interactions
Thanks to Landis, this episode's sponsor, for your continued support and for helping to make content like this possible.
63 episodes
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Similar to Microsoft Teams Insider
Africa-focused technology, digital and innovation ecosystem insight and commentary.
…
continue reading
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…
continue reading
Android Backstage, a podcast by and for Android developers. Hosted by developers from the Android engineering team, this show covers topics of interest to Android programmers, with in-depth discussions and interviews with engineers on the Android team at Google. Subscribe to Android Developers YouTube → https://goo.gle/AndroidDevs
…
continue reading
Discover a whole new take on Artificial Intelligence with Squirro's educational podcast! Join host Lauren Hawker Zafer, a top voice in Artificial Intelligence on LinkedIn, for insightful chats that unravel the fascinating world of tech innovation, use case exploration and AI knowledge. Dive into candid discussions with accomplished industry experts and established academics. With each episode, you'll expand your grasp of cutting-edge technologies and their incredible impact on society, and y ...
…
continue reading
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…
continue reading
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…
continue reading
This is the audio podcast version of Troy Hunt's weekly update video published here: https://www.troyhunt.com/tag/weekly-update/
…
continue reading
A podcast featuring panelists of engineers from Netflix, Twitch, & Atlassian talking over drinks about all things software engineering.
…
continue reading
The director’s commentary track for Daring Fireball. Long digressions on Apple, technology, design, movies, and more.
…
continue reading
Every Friday and Sunday, Slate’s popular daily news podcast What Next brings you TBD, a clear-eyed look into the future. From fake news to fake meat, algorithms to augmented reality, Lizzie O’Leary is your guide to the tech industry and the world it’s creating for us to live in.
…
continue reading
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Go offline with the Player FM app!
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