Artwork

Content provided by Keirra Woodard. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Keirra Woodard or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
Player FM - Podcast App
Go offline with the Player FM app!

How to Build a Customer-Centric Culture -- Book Like a Boss Founder, Nachum Kligman

25:10
 
Share
 

Manage episode 357311618 series 3354052
Content provided by Keirra Woodard. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Keirra Woodard or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.

GUEST BIO

Nachum Kligman has over 25 years of experience in pioneering business ideas, developing patented technology, and working in video commerce and interoperable messaging. He is currently focused on Book like a Boss, an all-inclusive platform with over 60,000 users that supports entrepreneurs in over 100 countries. Kligman resides in Bet Shemesh, Israel with his wife and nine children.

MAIN INSIGHT

Treat your customers the way you would want to be treated if you were a customer of your own software.

KEY TAKEAWAYS

  1. Create a culture and decision around the company that the customer always comes first and that everybody should treat customers as if they're the only customer.
  2. Provide a platform for customers to communicate with the company directly, such as using live chat, email, and a knowledge base.
  3. Create a group where users can congregate and ask questions. Make it fun for customers by giving out gifts or posting funny videos. Consider giving rewards, such as a meeting with the CEO, to customers who participate in surveys or help others in the community.

OTHER IDEAS

  1. Create a community for customers to congregate and talk amongst themselves or ask questions about the software, such as a Facebook group.
  2. Interact directly with customers one-on-one, even as a CEO or founder, and communicate with them directly.
  3. Consider doing live support sessions where anybody can come on and ask questions.

MORE FROM BOOK LIKE A BOSS

Book Like a Boss automates your scheduling and allows you to sell your services with customizable, branded booking pages that make it easy for your clients to book you. Reach out to Nachum Kligman on LinkedIn, or learn more at https://www.booklikeaboss.com/

Give feedback on this episode by sending the host a text message.

SIGN UP FOR THE EMAIL NEWSLETTER at forwardlaunchdigital.com/podcast

  continue reading

73 episodes

Artwork
iconShare
 
Manage episode 357311618 series 3354052
Content provided by Keirra Woodard. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Keirra Woodard or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.

GUEST BIO

Nachum Kligman has over 25 years of experience in pioneering business ideas, developing patented technology, and working in video commerce and interoperable messaging. He is currently focused on Book like a Boss, an all-inclusive platform with over 60,000 users that supports entrepreneurs in over 100 countries. Kligman resides in Bet Shemesh, Israel with his wife and nine children.

MAIN INSIGHT

Treat your customers the way you would want to be treated if you were a customer of your own software.

KEY TAKEAWAYS

  1. Create a culture and decision around the company that the customer always comes first and that everybody should treat customers as if they're the only customer.
  2. Provide a platform for customers to communicate with the company directly, such as using live chat, email, and a knowledge base.
  3. Create a group where users can congregate and ask questions. Make it fun for customers by giving out gifts or posting funny videos. Consider giving rewards, such as a meeting with the CEO, to customers who participate in surveys or help others in the community.

OTHER IDEAS

  1. Create a community for customers to congregate and talk amongst themselves or ask questions about the software, such as a Facebook group.
  2. Interact directly with customers one-on-one, even as a CEO or founder, and communicate with them directly.
  3. Consider doing live support sessions where anybody can come on and ask questions.

MORE FROM BOOK LIKE A BOSS

Book Like a Boss automates your scheduling and allows you to sell your services with customizable, branded booking pages that make it easy for your clients to book you. Reach out to Nachum Kligman on LinkedIn, or learn more at https://www.booklikeaboss.com/

Give feedback on this episode by sending the host a text message.

SIGN UP FOR THE EMAIL NEWSLETTER at forwardlaunchdigital.com/podcast

  continue reading

73 episodes

All episodes

×
 
Loading …

Welcome to Player FM!

Player FM is scanning the web for high-quality podcasts for you to enjoy right now. It's the best podcast app and works on Android, iPhone, and the web. Signup to sync subscriptions across devices.

 

Quick Reference Guide