Processes in Leadership

Mission Matters

Adam Russo is the Founder of Reliable Coaching and Strategy, a coaching consultancy helping organizations manage people, processes, and strategies. He’s also the Founder of Edgewood Clinical Services, a full-service mental healthcare provider for all ages. Before exiting the company after 16 years, Adam grew the organization to eight figures in revenue, 140 employees, and served thousands of clients annually. The quality of care, combined with business strategy for growth, resulted in Edgewood being twice as listed on the Inc. 5000 list for the fastest-growing businesses in the US. In June 2020, Adam partnered with LifeStance Health, where he led 1,200 employees across four states and was responsible for $100 million in revenue.

In this episode…

The people-process framework is a methodology that balances people and processes to drive action and achieve business growth. However, the success of this strategy is dependent on the leader. What should leaders consider when implementing this type of structure?

As business leader Adam Russo explains, executives in leadership roles should focus on employee work ethic, workplace culture, and business operations. And even though there isn’t a one-size-fits-all approach to measuring work efficiency, organizations should be able to determine a value for the dollar in terms of meeting deliverables and deadlines. In addition, businesses incur costs when there is high turnover, but a solution to employee retention is creating a safe and engaging work environment. Having standard operating procedures in place, such as processes for onboarding, an overview for the initial two weeks, and job duties, also aids in retention. Adam also advises updating SOPs, which significantly impacts business growth regarding inaccuracies and productivity.

In this episode of the Mission Matters Podcast, Paul Feith welcomes Adam Russo, Founder of Reliable Coaching and Strategy, to discuss a purposeful people-process strategy. Adam shares his career trajectory and what inspired him to start his coaching consultancy. He also talks about work ethic, employee motivation, and compensation in the wake of inflation, and how workplace culture and operations impact business growth.