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Patients as Experts: How to Really Become a Patient-Centered Health System with Melinda Karp

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Manage episode 308101825 series 2799409
Content provided by Modern Healthcare. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Modern Healthcare or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.

Patients are now finally being recognized as customers with the power to choose their providers. Health systems have responded to this by installing experience officers and investing in more patient-centered care delivery — but what about including patients in designing the services and programs on the front-end? Here's how health systems can think of patients as not only customers but as healthcare experts.

Melinda Karp, Vice President of Consumer Centered Quality for Commonwealth Care Alliance and Executive Director for the Center to Advance Consumer Partnership shares her insight on centering patient experience.

  continue reading

42 episodes

Artwork
iconShare
 
Manage episode 308101825 series 2799409
Content provided by Modern Healthcare. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Modern Healthcare or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.

Patients are now finally being recognized as customers with the power to choose their providers. Health systems have responded to this by installing experience officers and investing in more patient-centered care delivery — but what about including patients in designing the services and programs on the front-end? Here's how health systems can think of patients as not only customers but as healthcare experts.

Melinda Karp, Vice President of Consumer Centered Quality for Commonwealth Care Alliance and Executive Director for the Center to Advance Consumer Partnership shares her insight on centering patient experience.

  continue reading

42 episodes

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