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Episode 344: Owning the Issue
Manage episode 214012691 series 1346097
It is inevitable that undesirable situations will arise, and oftentimes they will be out of your control. However, failing to acknowledge the issue is never the appropriate course of action.
By clearly communicating with all parties involved and acknowledging the problem, you can effectively do your part to diffuse the situation at hand. Your transparency will not go unrecognized, and those affected are more likely to appreciate your efforts in maintaining a positive customer experience.
Resources:
Please send comments, questions, and feedback to: mojo@cannonfinancial.com
Please send First Friday Feedback submissions to: mojo@cannonfinancial.com
440 episodes
Manage episode 214012691 series 1346097
It is inevitable that undesirable situations will arise, and oftentimes they will be out of your control. However, failing to acknowledge the issue is never the appropriate course of action.
By clearly communicating with all parties involved and acknowledging the problem, you can effectively do your part to diffuse the situation at hand. Your transparency will not go unrecognized, and those affected are more likely to appreciate your efforts in maintaining a positive customer experience.
Resources:
Please send comments, questions, and feedback to: mojo@cannonfinancial.com
Please send First Friday Feedback submissions to: mojo@cannonfinancial.com
440 episodes
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