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Navigating the Intricacies of In-House Collections, Member Support, and Cross Collateralization
Manage episode 398502136 series 3327505
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Navigate the financial fog with expert guidance from Atalia Williams and Cynthia Marshall, the vice presidents who help to steer the ship at Neighbors Federal Credit Union's Collections and Support Center. Imagine a roadmap that not only helps you steer clear of fiscal pitfalls but also shines a light on the hidden alleys of credit union intricacies. That's what you'll get in this empowering episode, where Atalia charts her 17-year odyssey through the financial trenches and reveals why an in-house collections team spells triumph for both the credit union and its members. Cynthia, on the other hand, opens the vault on the Support Center's diverse operations, from IRAs to handling sensitive matters like deceased accounts, all while prioritizing an exceptional member experience.
This financial quest doesn't end there. Prepare to delve into the thorny thicket of cross-collateralization where loans, deposits, and personal rights intersect. We unravel a real-world scenario that spotlights the ripple effects of loan defaults on your assets. But fear not, for we also arm you with the tools to connect with collection agents who are ready to throw you a lifeline, be it through a reassuring phone chat or a face-to-face branch visit. The episode is a treasure trove of strategies to help you break free from monetary constraints, ensuring you're well-informed and prepared to navigate the choppy waters of your financial journey.
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Welcome to Money Matters, the podcast that focuses on how to use the money you have, make the money you need and save the money you want – brought to you by Neighbors Federal Credit Union.
The information, opinions, and recommendations presented in this Podcast are for general information only and any reliance on the information provided in this Podcast is done at your own risk. This Podcast should not be considered professional advice.
Chapters
1. Navigating the Intricacies of In-House Collections, Member Support, and Cross Collateralization (00:00:00)
2. Understanding Money Matters and Collections (00:00:02)
3. Collateral Impact on Loans and Deposits (00:08:28)
4. Members' Options for Reaching Collection Agents (00:18:28)
64 episodes
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