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Episode 5 - 'Experience' - Is it a Buzz word?
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This Set the Month in Motion Q&A podcast, in partnership with the City of Fremantle, examines 'Experience' - Is it a Buzz word?
Join Chamber CEO Danicia Quinlan in conversation with our esteemed panel experts:
- Al Taylor, CEO Triple 1 Three Pty Ltd (Otherside Brewhouse and venues Otherside Brewing and Freo.Social). He is also the President of West Australian Music (WAM) and former Group MD / Chairman of 303 MullenLowe
- Kate Hulett, owner of Kate+Abel & Director of Spacemarket. Her dynamic portfolio of work includes MANY 2.0, Kings Square Redevelopment & the Fremantle Biennale
- Rikki Clarke, Director of Creative Spaces. Innovative projects include 'On Cloud 9' at the Claremont Quarter, Subiaco Oval History Project & the Bell Tower Retail Design
We learned that ‘experiences’ have to be authentic and built on understanding and empathy for our customers. It starts from the visuals on social media, to hiring the right staff who truly understand what our customers want and what the business really is, to recognising at the end of the day we all want experiences that connect us on a ‘human’ level.
If you own a hospitality venue or 'bricks and mortar' retail store and want to learn how to make your business stand out from the crowd, this podcast is for you!
Learn more about the Fremantle Chamber of Commerce and the benefits of becoming a Chamber member here.
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