When saying no is right - navigating difficult client conversations

More Than Knowing the Law

Have you ever felt pressure to act in matters outside your expertise when you know you shouldn’t? Perhaps you’re trying to maintain a relationship, or increase your client base - for whatever reason, you really shouldn’t be doing that work but you just don’t know how to say no?When we dabble in matters we shouldn't because we don't have expertise in that area, we lack the support of systems and precedents that help us work effectively, and so are more likely to miss things and give inadequate or incorrect advice. It’s up there as one of the highest causes of professional indemnity claims we see at LPLC. In this episode Deb Assheton from training and development organisation The Amplify Group joins LPLC’s Chief Risk Manager Heather Hibberd on a journey to empower practitioners to say no and equip them with tools and frameworks to guide them through difficult conversations.The techniques covered in this episode will help you:

• Navigate hard conversations with clients in a constructive way.
• Balance the human and performance aspects of being a lawyer.
• Help you to stay within your power, say no and be OK with it, set expectations and maintain relationships.
• Learn to tolerate the difficult feelings saying no raises

See more from Deb at https://theamplifygroup.com.au/

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