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#29 - The Age of Customer Empowerment

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Manage episode 336506075 series 3377566
Content provided by FlexMR. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by FlexMR or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.

Today’s customers are connected, influential as individuals and have access to a global stage upon which to act. In this world, the dynamic between brand and buyer provides great leverage to customers, but also great opportunity to insight teams.

In this episode, we explore with Maria Twigge of FlexMR, why it is no longer enough to understand a market map as a theoretical concept or to listen to customers as input in decision making. We discuss how forward-thinking research teams are driving the conversation around customer-centric cultures and empowering people with new, better tools of engagement.

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Presented by: Chris Martin, CMO @ FlexMR (CJ_24K)

Featuring: Maria Twigge, Research Director @ FlexMR (LinkedIn)

For more info on FlexMR, visit www.flexmr.net

Or connect via LinkedIn / Twitter / Facebook

  continue reading

54 episodes

Artwork
iconShare
 
Manage episode 336506075 series 3377566
Content provided by FlexMR. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by FlexMR or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.

Today’s customers are connected, influential as individuals and have access to a global stage upon which to act. In this world, the dynamic between brand and buyer provides great leverage to customers, but also great opportunity to insight teams.

In this episode, we explore with Maria Twigge of FlexMR, why it is no longer enough to understand a market map as a theoretical concept or to listen to customers as input in decision making. We discuss how forward-thinking research teams are driving the conversation around customer-centric cultures and empowering people with new, better tools of engagement.

---

Presented by: Chris Martin, CMO @ FlexMR (CJ_24K)

Featuring: Maria Twigge, Research Director @ FlexMR (LinkedIn)

For more info on FlexMR, visit www.flexmr.net

Or connect via LinkedIn / Twitter / Facebook

  continue reading

54 episodes

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