56. Today's Contact Center Metrics POV featuring Beth Ziff, EVP of Customer Engagement at Premier Response

My Curious Colleague ~ CPG CX

I’ve got my colleague @Beth Ziff, EVP of Customer Engagement at Premiere Response on the My Curious Colleague Podcast this week. We’re talking CX Metrics in the Contact Center. Beth made me laugh – a lot. She is a delight… no surprise to those who know this consumer care space leader…!

And she takes us thru it all…

THINK – 🌟 how & why her POV on CX Contact Center Metrics has changed 🌟what’s the metric she’s most intrigued about now 🌟 when & how’s the best way to include this metric with the others … to name just a few of the highlights

💜 Thank you Beth for joining me on S3 Ep56 coming on the My Curious Colleague #podcast. ------------------------------------------------------------------>

💲Spread the Wealth Corner: Want to use the best income growth strategies from top entrepreneurs and CEOs, including Ellen herself? You can binge listen to past income reports on Cubicle to CEO today PLUS receive free access to “your first $10K month” Masterclass and a BONUS Workbook by going to our special link: https://zen.ai/curiousceo

Interested in sponsoring this show or podcast ads for your business? Go to: https://zen.ai/mycuriouscolleague1 and fill out the contact information so Zencastr can help you, bring your business story to life."

BetterHelp.com – Free week of therapy available with a promo code I’d like to share – just DM me. (Yes…! – I’m using this for therapy & glad I did)

🎧Podcasts I’m loving---

Definitely “Cubicle to CEO®” hosted by Ellen Yin (and this month’s sponsor). Motivational + Actionable = Excellent content…!

Also, Remarkable Retail Podcast – hosts Steve Dennis w/Michael LeBlanc. They talk both Canadian and US markets...I

#MyCuriousColleague #Customerrelations #customerexperiencemanagement #CPGCX #caringdeeplyforyourconsumers #CPGXnMore

--- Send in a voice message: https://podcasters.spotify.com/pod/show/denise-venneri/message