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Technology: friend not foe with Heather Byron
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On this episode of New Tricks we're joined by Heather Byron, SVP Services at Alliants. Whilst historically technology hasn't been the best of friends with hotels, the tide is turning as hotels enjoy the many benefits of being able to deliver exceptional experiences to customers with the added bonus of driving revenue and building loyalty, enabled by some cracking tech.
Staff are also reaping the benefits of using technology to delight customers and acting as valuable advocates to their current and future employees.
All that plus personal plunge pools, whether we could collectively buy half of Accor, and why we only podcast when it's sunny.
New Tricks is the weekly podcast from NewDog PR, a strategic PR company which understands investing in hotels and the many roles within them. This podcast is a chance to mull over the current goings on in Hotel Land and chat to some pleasant folk about things that they know. Emily Newman has an in depth knowledge of the hotel sector from both investor and consumer sides and has built up a reputation for skilful and strategic PR. Katherine Doggrell is a genius with the written word and a journalist with 20 years’ experience in the sector.newdogpr.co.ukemily@newdogpr.co.uk Twitter: @newdogpr LinkedIn: @newdog-pr
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