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Customer Experience & Kundenwert (mit Dr. Maxie Schmidt von Forrester)
Manage episode 416787465 series 2871913
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Ein Gespräch mit Dr. Maxie Schmidt, VP und Principal Analyst Customer Experience bei Forrester und langjährige Expertin, über CX, Kundenbindung, Wertschöpfung und das Verständnis dessen, was Kunden wirklich wollen.
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