A bootstrappers podcast for founders, entrepreneurs, visionaries and dreamers who are building businesses from the ground up without the taking on debt or selling equity. Here we cover marketing, sales, organization and mindset issues that matter to you
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How To Set Priorities For Retail CX Investment & Innovation | Ask An Expert
MP3•Episode home
Manage episode 430401903 series 2106196
Content provided by Omni Talk Retail. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Omni Talk Retail or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
In an era where customer loyalty is more critical than ever, retailers are shifting their focus from transactional efficiency to interactive engagement across channels, with generative AI spearheading much of the change. So Omni Talk is pleased to announce that Michael Klein, Talkdesk’s Director of Retail Product Marketing, joined Chris Walton and Anne Mezzenga for the latest installment of their Omni Talk Ask An Expert Series to explore the future of retail CX, and, specifically, how retailers should prioritize it and attack it head on. Collectively the three of them went deep on: - The shift from transactional efficiency to interactive engagement - Strategies for integrating new technologies and enabling talented staff - The expanding ecosystem of customer service roles - The critical importance of unifying customer data across all touchpoints - Practical insights and lessons learned from leading retailers It's the perfect conversation for retail executives, technology enthusiasts, and anyone interested in the evolving landscape of retail operations and customer engagement. Music by hooksounds.com *Sponsored Content*
…
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1142 episodes
MP3•Episode home
Manage episode 430401903 series 2106196
Content provided by Omni Talk Retail. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Omni Talk Retail or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
In an era where customer loyalty is more critical than ever, retailers are shifting their focus from transactional efficiency to interactive engagement across channels, with generative AI spearheading much of the change. So Omni Talk is pleased to announce that Michael Klein, Talkdesk’s Director of Retail Product Marketing, joined Chris Walton and Anne Mezzenga for the latest installment of their Omni Talk Ask An Expert Series to explore the future of retail CX, and, specifically, how retailers should prioritize it and attack it head on. Collectively the three of them went deep on: - The shift from transactional efficiency to interactive engagement - Strategies for integrating new technologies and enabling talented staff - The expanding ecosystem of customer service roles - The critical importance of unifying customer data across all touchpoints - Practical insights and lessons learned from leading retailers It's the perfect conversation for retail executives, technology enthusiasts, and anyone interested in the evolving landscape of retail operations and customer engagement. Music by hooksounds.com *Sponsored Content*
…
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1142 episodes
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