It didn’t all change in March 2020. Not really. The UK high street has been in the throes of a gradual revolution for decades. From the rise of ecommerce, to the birth of mobile, social commerce, and a growing emphasis on experience, change has been underway for a while. In fact for many, the pandemic has acted as a wake-up call. Digital transformation was no longer a ‘nice to have’ but a matter of survival. Necessity sparked innovation and customers are enjoying more flexibility and conveni ...
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continue reading
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AO - let's go - with John Roberts founder of Appliances Online
Manage episode 423203238 series 2929692
Content provided by Rob Jones and Ultimate Content. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Rob Jones and Ultimate Content or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
John Roberts started Appliances Online for a £1 bet in the pub on Christmas Eve 1999 with his mate. Today it's known as AO.com and it's a huge success in the provision of white goods and now tv and entertainment, smart tech, computing and more. John tells Rory how the company has focused on superb customer service to differentiate itself from its competitors and he outlines the thinking behind their sponsorships and marketing. Interestingly, having started by mailing brochures and then moving totally online, they are beginning to mail mini-brochures again. AO is now a totally vertically integrated business and John envisages a time, not far away, when they will be able to recycle every element of a piece of white goods into something brand new. AO also operate as a white label delivery business for a number of well known brands. This is a phenomenal 21st century success story.
If you want to do business with the UK’s leading brands Request an ALF Insight demo.
John Roberts supports the national youth charity, OnSide, find out more here...
https://www.onsideyouthzones.org
Hosted on Acast. See acast.com/privacy for more information.
48 episodes
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Manage episode 423203238 series 2929692
Content provided by Rob Jones and Ultimate Content. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Rob Jones and Ultimate Content or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
John Roberts started Appliances Online for a £1 bet in the pub on Christmas Eve 1999 with his mate. Today it's known as AO.com and it's a huge success in the provision of white goods and now tv and entertainment, smart tech, computing and more. John tells Rory how the company has focused on superb customer service to differentiate itself from its competitors and he outlines the thinking behind their sponsorships and marketing. Interestingly, having started by mailing brochures and then moving totally online, they are beginning to mail mini-brochures again. AO is now a totally vertically integrated business and John envisages a time, not far away, when they will be able to recycle every element of a piece of white goods into something brand new. AO also operate as a white label delivery business for a number of well known brands. This is a phenomenal 21st century success story.
If you want to do business with the UK’s leading brands Request an ALF Insight demo.
John Roberts supports the national youth charity, OnSide, find out more here...
https://www.onsideyouthzones.org
Hosted on Acast. See acast.com/privacy for more information.
48 episodes
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Similar to On Brand with ALF & Rory Sutherland
It didn’t all change in March 2020. Not really. The UK high street has been in the throes of a gradual revolution for decades. From the rise of ecommerce, to the birth of mobile, social commerce, and a growing emphasis on experience, change has been underway for a while. In fact for many, the pandemic has acted as a wake-up call. Digital transformation was no longer a ‘nice to have’ but a matter of survival. Necessity sparked innovation and customers are enjoying more flexibility and conveni ...
…
continue reading
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continue reading
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…
continue reading
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…
continue reading
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…
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