It didn’t all change in March 2020. Not really. The UK high street has been in the throes of a gradual revolution for decades. From the rise of ecommerce, to the birth of mobile, social commerce, and a growing emphasis on experience, change has been underway for a while. In fact for many, the pandemic has acted as a wake-up call. Digital transformation was no longer a ‘nice to have’ but a matter of survival. Necessity sparked innovation and customers are enjoying more flexibility and conveni ...
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Tackling Customer Trust: Affordability
MP3•Episode home
Manage episode 367106996 series 1533102
Content provided by On The Grid. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by On The Grid or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
With new technologies, increasing prices, and greater expectations, the utility-customer relationship is growing and evolving. An important piece of the conversation is customer trust, and what better way to gain trust with customers than to address affordability? Kevin Savage of Deloitte Digital joins us On the Grid to tackle some hard truths and discuss how utilities can be proactive when it comes to building trust with their customers.
…
continue reading
154 episodes
MP3•Episode home
Manage episode 367106996 series 1533102
Content provided by On The Grid. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by On The Grid or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
With new technologies, increasing prices, and greater expectations, the utility-customer relationship is growing and evolving. An important piece of the conversation is customer trust, and what better way to gain trust with customers than to address affordability? Kevin Savage of Deloitte Digital joins us On the Grid to tackle some hard truths and discuss how utilities can be proactive when it comes to building trust with their customers.
…
continue reading
154 episodes
All episodes
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