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Fred Reichheld | On the Homefront #65
Manage episode 413214317 series 3525885
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Join host Jeff Dudan as he welcomes Fred Reichheld on today’s episode. Fred, recognized as the godfather of the Net Promoter Score (NPS), discusses his pivotal role in reshaping customer relationship management. This episode dives into Fred’s insights on enhancing customer satisfaction and building long-term loyalty.
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For more on the Net Promoter System: https://www.netpromotersystem.com/
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