Custom Manufacturing Industry podcast is an entrepreneurship and motivational podcast on all platforms, hosted by Aaron Clippinger. Being CEO of multiple companies including the signage industry and the software industry, Aaron has over 20 years of consulting and business management. His software has grown internationally and with over a billion dollars annually going through the software. Using his Accounting degree, Aaron will be talking about his organizational ways to get things done. Hi ...
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Content provided by Brian Casel. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Brian Casel or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
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Rebuilding a SaaS from the ground up with Ian Landsman (HelpSpot)
Manage episode 389198002 series 3336860
Content provided by Brian Casel. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Brian Casel or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
Ian Landsman and his team at Userscape work on HelpSpot, a well-established SaaS product for customer support. And after well over 10 years in business, they decided to embark on a full rebuild of their app.
Brian and Ian's conversation was recorded on November 3rd, 2023.
Brian's update was recorded on May 6th, 2024.
- (00:00) - Rebuilding a SaaS with Ian Landsman
- (02:36) - Ian returns!
- (03:27) - Rebuild? Redesign? Relaunch? What is this?
- (04:24) - Is this a SaaS?
- (08:25) - Is this the first rebuild?
- (11:14) - Why rebuild? Why now?
- (17:37) - AI in customer support tools
- (22:50) - Killing vs. reworking features
- (26:09) - Thinking about competitors
- (29:29) - Roadmap and timeframe
- (30:37) - Founder designing vs delegating
- (34:23) - Rolling out the rebuild
Brian's Product Studio
My product studio, Instrumental Products, is where I partner with SaaS companies to provide UI, UX and custom-built pages and components to give your SaaS a modern user experience.
Brian's YouTube channel
Subscribe to my YouTube channel where I'm building products and showing the process.
Brian's Newsletter
Subscribe to my newsletter where I send my best ideas and stories from working on products.
This Podcast on YouTube
This podcast is on YouTube! You can watch full episodes on video by subscribing to the FSF Podcast Channel on YouTube.
70 episodes
Share
Manage episode 389198002 series 3336860
Content provided by Brian Casel. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Brian Casel or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
Ian Landsman and his team at Userscape work on HelpSpot, a well-established SaaS product for customer support. And after well over 10 years in business, they decided to embark on a full rebuild of their app.
Brian and Ian's conversation was recorded on November 3rd, 2023.
Brian's update was recorded on May 6th, 2024.
- (00:00) - Rebuilding a SaaS with Ian Landsman
- (02:36) - Ian returns!
- (03:27) - Rebuild? Redesign? Relaunch? What is this?
- (04:24) - Is this a SaaS?
- (08:25) - Is this the first rebuild?
- (11:14) - Why rebuild? Why now?
- (17:37) - AI in customer support tools
- (22:50) - Killing vs. reworking features
- (26:09) - Thinking about competitors
- (29:29) - Roadmap and timeframe
- (30:37) - Founder designing vs delegating
- (34:23) - Rolling out the rebuild
Brian's Product Studio
My product studio, Instrumental Products, is where I partner with SaaS companies to provide UI, UX and custom-built pages and components to give your SaaS a modern user experience.
Brian's YouTube channel
Subscribe to my YouTube channel where I'm building products and showing the process.
Brian's Newsletter
Subscribe to my newsletter where I send my best ideas and stories from working on products.
This Podcast on YouTube
This podcast is on YouTube! You can watch full episodes on video by subscribing to the FSF Podcast Channel on YouTube.
70 episodes
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Similar to Open Threads
Custom Manufacturing Industry podcast is an entrepreneurship and motivational podcast on all platforms, hosted by Aaron Clippinger. Being CEO of multiple companies including the signage industry and the software industry, Aaron has over 20 years of consulting and business management. His software has grown internationally and with over a billion dollars annually going through the software. Using his Accounting degree, Aaron will be talking about his organizational ways to get things done. Hi ...
…
continue reading
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…
continue reading
Outsource Acelerator Podcast, hosted by Derek Gallimore, explores business and outsourcing mastery. Inside-knowledge from the outsourcing capital of the world - Manila, Philippines.
…
continue reading
Each week, Another Bite breaks down the latest and greatest pitches from Shark Tank. It's practical business advice delivered in a fun way. All the substance of an HBR article, but fun. Hosted by Jorie Munroe, Ariel Boswell, and Jon Dick.
…
continue reading
It didn’t all change in March 2020. Not really. The UK high street has been in the throes of a gradual revolution for decades. From the rise of ecommerce, to the birth of mobile, social commerce, and a growing emphasis on experience, change has been underway for a while. In fact for many, the pandemic has acted as a wake-up call. Digital transformation was no longer a ‘nice to have’ but a matter of survival. Necessity sparked innovation and customers are enjoying more flexibility and conveni ...
…
continue reading
Bitcoin pioneer Charlie Shrem peels back the layers on the lives and backgrounds of the world's most impactful innovators. Centering around intimate narratives, Shrem uncovers a detailed, previously unspoken story of the genesis and evolution of bitcoin, cryptocurrency, artificial intelligence, and the web3 movements. Join Shrem as he journeys through the uncharted territories of tech revolutions, revealing the human side of the stories that shaped the digital world we live in today.
…
continue reading
How do I start an online business? How do I build a brand online? How do I get traffic and attention to my online business? The biggest question is, can I start a business online and replace my current JOB? Welcome to The Rock Your Brand podcast show where we answer ALL of these questions and a ton MORE! Scott Voelker, the host will share with you everything you need to know and help you to build a Future Proof Business that will allow you the ultimate Freedom. Scott shares tips and strategi ...
…
continue reading
Where startup founders raise millions and listeners can invest in the next billion dollar company. Forget everything you think you know about the world of venture capital. Host Josh Muccio takes listeners behind closed-doors and into the room where deals are made. Part of the Vox Media Podcast Network.
…
continue reading
Kara Goldin, founder of Hint, sits down with today’s most fascinating entrepreneurs, disruptors, and change-makers for a no-holds-barred discussion of how they overcame long odds on the road to start-up success. Guests such as Guy Kawasaki (Apple, Canva), Julie Bornstein (The Yes, Stitch Fix), Mindy Grossman (WW), and Amy Errett (Madison Reed) share wisdom and anecdotes that will inspire you – and challenge you to think differently about achieving your goals. For more on the podcast as well ...
…
continue reading
The Greatness Machine is on a Quest to Maximize the Human Experience! Join Award Winning CEO and Author, Darius Mirshahzadeh (pron. Mer-shaw-za-day), as he interviews some of the greatest minds in the world―turning their wisdom and experience into learnings and advice you can use in your life so that you can level up and create greatness. Join Darius as he goes deep with guests like: Moby, Seth Godin, Gabby Reece, Amanda Knox, UFC Ring Announcer Bruce Buffer, Former FBI Negotiator Chris Voss ...
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continue reading
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