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Just TALK To Your Customers!
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From college grad to SaaS leader, meet Tanner Chatterley, CEO of OrderProtection.com. He shares how he mastered the VC hustle at Route, pivoted for success, and built OrderProtection through smart partnerships, tech, and exceptional customer service. Unpack the secrets of collaboration, company culture, and the power of listening to your customers. All these and more on the latest episode of OPS Unfiltered!
Meet Tanner Chatterley
Tanner Chatterley is the CEO of OrderProtection.com, a leading SaaS company providing ecommerce brands with shipping protection and post-purchase support services. Tanner shares how his career evolved from a fresh graduate at BYU-Idaho to leading a fast-growing SaaS company in the ecommerce sector. His insights emphasize the importance of staying in constant communication with customers, a lesson he learned throughout his roles in companies like Route and Aumni. Tanner highlights how this customer-centric approach helped him differentiate OrderProtection.com, building sophisticated tech solutions that align with customer needs and scale the business.
Chapters
1. Just TALK To Your Customers! (00:00:00)
2. E-Commerce Order Protection Innovation (00:00:06)
3. Shipping Insurance Innovation and Partnerships (00:11:11)
4. Strategic Shifts in Order Protection (00:17:46)
5. Entrepreneurial Growth and Team Evolution (00:27:55)
6. Building Strong Team Relationships for Success (00:33:48)
34 episodes
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