It didn’t all change in March 2020. Not really. The UK high street has been in the throes of a gradual revolution for decades. From the rise of ecommerce, to the birth of mobile, social commerce, and a growing emphasis on experience, change has been underway for a while. In fact for many, the pandemic has acted as a wake-up call. Digital transformation was no longer a ‘nice to have’ but a matter of survival. Necessity sparked innovation and customers are enjoying more flexibility and conveni ...
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What It Takes To Provide 10 Out Of 10 Exceptional Customer Service
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Content provided by Outback Talks: The Employee Engagement Podcast and HR Podcast by Outback Team Building. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Outback Talks: The Employee Engagement Podcast and HR Podcast by Outback Team Building or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
For more info, visit: http://www.outbackteambuidling.com This podcast episode is about how to provide 10/10 exceptional customer service with Isla Robertson, Customer Support Manager at Outback Team Building & Training. She shares her insights on what it takes to nurture customer happiness and loyalty.
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Manage episode 207360268 series 1523352
Content provided by Outback Talks: The Employee Engagement Podcast and HR Podcast by Outback Team Building. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Outback Talks: The Employee Engagement Podcast and HR Podcast by Outback Team Building or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
For more info, visit: http://www.outbackteambuidling.com This podcast episode is about how to provide 10/10 exceptional customer service with Isla Robertson, Customer Support Manager at Outback Team Building & Training. She shares her insights on what it takes to nurture customer happiness and loyalty.
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Similar to Outback Talks: The Employee Engagement Podcast
It didn’t all change in March 2020. Not really. The UK high street has been in the throes of a gradual revolution for decades. From the rise of ecommerce, to the birth of mobile, social commerce, and a growing emphasis on experience, change has been underway for a while. In fact for many, the pandemic has acted as a wake-up call. Digital transformation was no longer a ‘nice to have’ but a matter of survival. Necessity sparked innovation and customers are enjoying more flexibility and conveni ...
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