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OKG 72 – Creating more Punk Customer Experiences with Adrian Swinscoe
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Manage episode 247343146 series 1771041
Adrian Swinscoe is author of the book PunkCX. Adrian’s view is that everyone in the customer experience field is doing the same (boring) things. We are all customer journey mapping, we all do NPS research, but no one really create customer experiences that really stand out. PunkCX is a manifesto to be more daring and […]
Het bericht OKG 72 – Creating more Punk Customer Experiences with Adrian Swinscoe verscheen eerst op Sydney Brouwer - Spreker Klantgerichtheid.
51 episodes
Archived series ("Inactive feed" status)
When? This feed was archived on March 08, 2021 11:08 (). Last successful fetch was on January 08, 2021 00:06 ()
Why? Inactive feed status. Our servers were unable to retrieve a valid podcast feed for a sustained period.
What now? You might be able to find a more up-to-date version using the search function. This series will no longer be checked for updates. If you believe this to be in error, please check if the publisher's feed link below is valid and contact support to request the feed be restored or if you have any other concerns about this.
Manage episode 247343146 series 1771041
Adrian Swinscoe is author of the book PunkCX. Adrian’s view is that everyone in the customer experience field is doing the same (boring) things. We are all customer journey mapping, we all do NPS research, but no one really create customer experiences that really stand out. PunkCX is a manifesto to be more daring and […]
Het bericht OKG 72 – Creating more Punk Customer Experiences with Adrian Swinscoe verscheen eerst op Sydney Brouwer - Spreker Klantgerichtheid.
51 episodes
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