#149 - Leadership Through Open Book Management with Ellen Rohr

Owned and Operated - A Plumbing, Electrical, and HVAC Business Growth Podcast

A new episode of 'Owned and Operated' is here, with the incomparable Ellen Rohr joining Jack and John as they talk about her expensive journey through the world of plumbing, what leadership means, and why open book management leads to success. They talk about Ellen’s journey from plumbing to business success, strategic approaches to overcoming debt through proper pricing, and the personal evolution of founding successful ventures like Benjamin Franklin the Punctual Plumber and Zoom Drain. Now working with ServiceTitan, Ellen has seen a lot–don’t miss this masterclass episode of the show.
A SPECIAL THANKS TO HATCH
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Episode Hosts: 🎤
John Wilson: @WilsonCompanies on X
Jack Carr: @TheHVACJack on X

Episode Guest:
Ellen Rohr: @ellenrohr on X
More about Ellen Here
Ellen on LinkedIn

Learn more about Service Scalers, get your own home services business website, and dominate the SEO and Google Ads game, then check them out today.

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John Wilson, CEO of Wilson Companies
https://www.wilsonplumbingandheating.com
Jack Carr, CEO of Rapid HVAC
https://rapidhvactn.com

Chapters

1. Introductions (00:00:00)

2. Hatch and Follow-Up Campaigns (00:00:28)

3. Introduction to Ellen Rohr (00:01:18)

4. Learning from Mentors (00:02:59)

5. Implementing Flat Rate Pricing (00:04:30)

6. Raising Prices and Standards (00:05:57)

7. Raising Prices and Standards (00:06:36)

8. The Importance of Financial Simplicity (00:25:52)

9. Simplifying Department Structures (00:31:18)

10. Managing Labor and Material Costs Effectively (00:32:59)

11. Challenges in Measuring Sales and Costs (00:34:25)

12. Open Book Management and Financial Transparency (00:39:55)

13. Training and Budgeting for Financial Success (00:41:17)

14. Delegation and Accountability in Leadership (00:49:01)

15. Future Goals and Ambitions (00:57:43)

16. Conclusion and Final Thoughts (00:59:19)