#142 - TR Miller's Brian Sloan and Scaling a Multi-Generational Business

Owned and Operated - A Plumbing, Electrical, and HVAC Growth Podcast

In this episode of 'Owned and Operated,' John Wilson talks with owner Brian Sloan from TR Miller to discuss the nuances of business management and growth in HVAC and plumbing. What was the process for Brian of transitioning from a hands-on operator to a business owner mindset, learning the intricacies of multi-location management, and finding the importance of strategic partnerships?

Brian shares his experiences with TR Miller’s growth trajectory, the lessons learned from slowdowns and operational challenges, and the significance of maintaining a balance between customer service, employee engagement, and financial performance.

Learn more about Sagan Passport and what it can do for your home service business hiring needs:

https://ownedandoperated.saganpassport.com

Episode Hosts: 🎤
John Wilson: @TheWilsonCompanies on Twitter
Jack Carr: @TheHVACJack on Twitter
Episode Guest:
Brian Sloan: @BSloan25 on Twitter
Learn more about TR Miller HVAC and Plumbing
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John Wilson, CEO of Wilson Companies
https://www.wilsonplumbingandheating.com
Jack Carr, CEO of Rapid HVAC
https://rapidhvactn.com

Chapters

1. Intro (00:00:00)

2. Overseas Hiring with Sagan (00:00:29)

3. Brian Sloan of TR Miller in Chicago (00:01:23)

4. Brian Sloan's Journey in the Industry (00:02:18)

5. Challenges and Growth of TR Miller (00:04:34)

6. Accountability in Business Ownership (00:05:56)

7. Financial Struggles and Turnaround (00:07:39)

8. Industry Collaboration and Learning (00:10:10)

9. Expanding to Multi-Location Operations (00:12:13)

10. Marketing and Operational Strategies (00:15:54)

11. Service Scalers Digital Marketing Audit (00:22:09)

12. Scaling Challenges and Solutions (00:22:57)

13. Hiring and Onboarding Lessons (00:23:33)

14. Experimentation and A/B Testing (00:26:22)

15. In-House vs.Outsourced Marketing (00:27:17)

16. Community Engagement Strategies (00:28:54)

17. Launching New Trades (00:32:26)

18. Balancing Roles and Responsibilities (00:38:34)

19. Focusing on Stakeholders (00:40:57)

20. Future Goals and Initiatives (00:42:36)

21. Closing Thoughts (00:43:52)