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Client Experience Is Your Competitive Edge

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Manage episode 413973803 series 3569814
Content provided by Robin Pasley, NCIDQ, Robin Pasley, and NCIDQ. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Robin Pasley, NCIDQ, Robin Pasley, and NCIDQ or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.

The meeting discussed how customer experience and interior design can help businesses grow. The speaker talked about studies showing customers value experience over other factors and are willing to spend more with companies providing excellent service. Creating repeat customers through good experiences can significantly boost profits. Robin Pasley emphasized using interior design to communicate a business's values and set them apart from competitors, in order to create memorable experiences for clients. The goal is to use design as a strategic tool to help businesses thrive in competitive markets.

  continue reading

9 episodes

Artwork
iconShare
 
Manage episode 413973803 series 3569814
Content provided by Robin Pasley, NCIDQ, Robin Pasley, and NCIDQ. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Robin Pasley, NCIDQ, Robin Pasley, and NCIDQ or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.

The meeting discussed how customer experience and interior design can help businesses grow. The speaker talked about studies showing customers value experience over other factors and are willing to spend more with companies providing excellent service. Creating repeat customers through good experiences can significantly boost profits. Robin Pasley emphasized using interior design to communicate a business's values and set them apart from competitors, in order to create memorable experiences for clients. The goal is to use design as a strategic tool to help businesses thrive in competitive markets.

  continue reading

9 episodes

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