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How to build strong customer relationships - and when to walk away
Manage episode 362237438 series 2505003
Content provided by Currencycloud. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Currencycloud or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
With the economic climate rattling businesses and investors alike, holding on to your customers is more important than ever. But how do you cut through the noise of your most vocal customers to understand how the rest are feeling?
In this episode, host Piers Marais talks to Saskia de Jong, Director of Customer Success at Avinode Group, and Sergi Albiol, Commercial Director at Lano, about the need for a company-wide approach to building relationships, why the customer isn’t always right, and the role AI has to play in keeping customers happy.
Hosted on Acast. See acast.com/privacy for more information.
226 episodes
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Manage episode 362237438 series 2505003
Content provided by Currencycloud. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Currencycloud or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
With the economic climate rattling businesses and investors alike, holding on to your customers is more important than ever. But how do you cut through the noise of your most vocal customers to understand how the rest are feeling?
In this episode, host Piers Marais talks to Saskia de Jong, Director of Customer Success at Avinode Group, and Sergi Albiol, Commercial Director at Lano, about the need for a company-wide approach to building relationships, why the customer isn’t always right, and the role AI has to play in keeping customers happy.
Hosted on Acast. See acast.com/privacy for more information.
226 episodes
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Similar to Payments Innovation
The Village Global podcast takes you inside the world of venture capital and technology, featuring enlightening interviews with entrepreneurs, investors and tech industry leaders. Learn more at www.villageglobal.vc.
…
continue reading
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…
continue reading
Outsource Acelerator Podcast, hosted by Derek Gallimore, explores business and outsourcing mastery. Inside-knowledge from the outsourcing capital of the world - Manila, Philippines.
…
continue reading
A top podcast for healthcare leaders, with over one million downloads, Radio Advisory is your weekly download on how to untangle the industry's most pressing challenges to help leaders like you make the best business decisions for your organization. From unpacking major trends in care delivery—like site-of-care shifts and the rise of high-cost drugs—to demystifying stakeholder dynamics, to shining a spotlight on priorities that may get overlooked, we're here to help. Our hosts and seasoned r ...
…
continue reading
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…
continue reading
Wharton faculty and industry leaders discuss their latest research, books, and relevant business topics. Hosted on Acast. See acast.com/privacy for more information.
…
continue reading
Bitcoin pioneer Charlie Shrem peels back the layers on the lives and backgrounds of the world's most impactful innovators. Centering around intimate narratives, Shrem uncovers a detailed, previously unspoken story of the genesis and evolution of bitcoin, cryptocurrency, artificial intelligence, and the web3 movements. Join Shrem as he journeys through the uncharted territories of tech revolutions, revealing the human side of the stories that shaped the digital world we live in today.
…
continue reading
Welcome to the What’s Next! Podcast. I’ve met so many brilliant people as I traveled the globe and have had some fascinating conversations that I’ve wished had been recorded so I could share them with you - this podcast was a way for me to recreate those moments and let you in on some fantastic insights. My current conversations center around one objective: what's next for companies and individuals as they look to innovate and grow. I hope these conversations inspire you as much as they have ...
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…
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