An independent podcast examining what the U.S. Congress is doing with our money and in our names. www.congressionaldish.com Follow @JenBriney on Twitter
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A standardized approach to complaints and feedback mechanisms
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Manage episode 327706773 series 1004392
Content provided by PHAP. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by PHAP or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
While there are still few examples of complaints and feedback mechanisms that systematically capture the views and feedback from affected people, ensure they inform decision-making, and close the “feedback loop,” progress is being made. Drawing from a few country examples, this session will be an opportunity to look at some of the existing good practices for collective and standardized complaints and feedback mechanisms, including data standardization initiatives, feedback logbooks, and hotlines, as well as initiatives to ensure mechanisms are designed so as to be participatory, inclusive, and accessible.
Read more about the session at https://phap.org/6may2022
…
continue reading
Read more about the session at https://phap.org/6may2022
173 episodes
MP3•Episode home
Manage episode 327706773 series 1004392
Content provided by PHAP. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by PHAP or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
While there are still few examples of complaints and feedback mechanisms that systematically capture the views and feedback from affected people, ensure they inform decision-making, and close the “feedback loop,” progress is being made. Drawing from a few country examples, this session will be an opportunity to look at some of the existing good practices for collective and standardized complaints and feedback mechanisms, including data standardization initiatives, feedback logbooks, and hotlines, as well as initiatives to ensure mechanisms are designed so as to be participatory, inclusive, and accessible.
Read more about the session at https://phap.org/6may2022
…
continue reading
Read more about the session at https://phap.org/6may2022
173 episodes
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