))
Ep.57 – Service Design with Tania Levy
Manage episode 316215900 series 2787126
Content provided by Julie Laurin. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Julie Laurin or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
Show Notes
Tania is a public servant who’s also a working artist. In this episode, we talk about what it’s like to be an artist with a job. We also deep dive into design strategy, including design thinking, user research, and service design.
- (0:02:28) Artists in the office: The challenges and value.
- (0:03:50) Receiving flak: The art world vs the corporate world.
- (0:05:42) Finding time for art: Using your leave and dispelling the myths.
- (0:07:58) Modifying work hours in the public sector.
- (0:10:20) The demise of the 'Working class artist': The risks of a lack of diversity.
- (0:14:21) Plays about public service and how working within affects the art.
- (0:18:14) Working inside a framework: How it benefits creativity.
- (0:19:56) Being bilingual in Ottawa and the journey to public service.
- (0:22:14) What a contact center does and the concept of service.
- (0:24:07) Design Thinking: Improving service and user experience.
- (0:26:45) Change Management and Design Thinking's link to theater training.
- (0:29:00) Transferable skills: How they can be beneficial on both sides.
- (0:30:59) MIT lectures and marketing mishaps: Why the end user is essential.
- (0:33:42) Convincing people that end users matter: User research and feedback.
- (0:37:30) Evidence based decision making and empathy.
- (0:38:08) A captive audience: Believing people want to do better.
- (0:41:17) Agile methodologies and development in the public sector.
- (0:42:43) Service design: What it is and why it is important.
- (0:44:57) AI, Machine Learning and Omnichannel Service Delivery.
- (0:47:31) Acronyms, buzzwords and the move to Plain Language use.
- (0:50:01) Plain Language: The benefits of making sure everyone understands.
- (0:52:41) Gaming: Faster thinking and strengthening focus.
- (0:55:08) Fortnite, MMO games and griefers.
- (0:56:40) Keeping up with the kids and esports.
Follow Tania on Twitter: https://twitter.com/tanialevy Visit Planet B612 on the web: http://planetb612.fm/ Follow Planet B612 on Twitter: https://twitter.com/PlanetB612fm Support Planet B612 on Patreon: https://patreon.com/juliesworld
57 episodes
Share
