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Episode 170: Say THIS, Not THAT: Mastering Customer Phone Calls
Manage episode 409249423 series 3345179
Content provided by Brought to you by Donnie Shelton and Dan Gordon, Brought to you by Donnie Shelton, and Dan Gordon. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Brought to you by Donnie Shelton and Dan Gordon, Brought to you by Donnie Shelton, and Dan Gordon or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
In this episode, Margaret Garcia, president of Grit PPO, joins Dan and Donnie to share her expertise in pest control customer service. She covers how to take control of a phone call, the importance of tone, words to avoid, what to say instead, why call scripts work and more.
Guest: Margaret Garcia, President, Grit PPO Hosts: Dan Gordon, PCO Bookkeepers & M&A Specialists Donnie Shelton, Triangle Home Services
100 episodes
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Manage episode 409249423 series 3345179
Content provided by Brought to you by Donnie Shelton and Dan Gordon, Brought to you by Donnie Shelton, and Dan Gordon. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Brought to you by Donnie Shelton and Dan Gordon, Brought to you by Donnie Shelton, and Dan Gordon or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
In this episode, Margaret Garcia, president of Grit PPO, joins Dan and Donnie to share her expertise in pest control customer service. She covers how to take control of a phone call, the importance of tone, words to avoid, what to say instead, why call scripts work and more.
Guest: Margaret Garcia, President, Grit PPO Hosts: Dan Gordon, PCO Bookkeepers & M&A Specialists Donnie Shelton, Triangle Home Services
100 episodes
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