Super Hearing

Positively Outrageous Service

Content provided by Andrew Szabo & Michael Hoffman, Andrew Szabo, and Michael Hoffman. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Andrew Szabo & Michael Hoffman, Andrew Szabo, and Michael Hoffman or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.

5y ago 15:18

MP3•Episode home

SUPER HEARING “I am for you” What Are You Hearing? Hearing Past the Situation. When we get emotional we push out the logic in a service situation. Diffuse negative emotional situations through “super hearing” creating the bridge from where a customer is emotionally to redeem the solution faster. Start with open-ended powerful questions. “Tell me more” “What else?” … dives deeper into the root of the problem or situation. “What would you like to see happen?” Super Hearing is about “I am for you” Listen to what’s going on situationally and emotionally.

44 episodes

#Business #Podcasting Education #Andrew Szabo & Michael Hoffman #Andrew Szabo #Michael Hoffmans #Positively Outrageous Service

Super Hearing

Positively Outrageous Service

published 5y ago

MP3•Episode home

44 episodes

#Business #Podcasting Education #Andrew Szabo & Michael Hoffman #Andrew Szabo #Michael Hoffmans #Positively Outrageous Service

All episodes

Welcome to Player FM!

Player FM is scanning the web for high-quality podcasts for you to enjoy right now. It's the best podcast app and works on Android, iPhone, and the web. Signup to sync subscriptions across devices.

Listen to 500+ topics

Similar to Positively Outrageous Service

Podcasts Worth a Listen

Positively Outrageous Service « » Super Hearing

Super Hearing

Podcasts Worth a Listen

Welcome to Player FM!

Similar to Positively Outrageous Service

Quick Reference Guide

Positively Outrageous Service « »
Super Hearing