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#16 Blameless Engineering at ASOS
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Steve Withey, Principal Software Engineer @ ASOS, walks us through the journey ASOS tech teams followed towards adopting a blameless postmortem culture.
In today's episode, we cover:
- What motivated this transition towards a blameless PM culture and how it happened;
- How to drive the cultural change among your team to make this blameless approach work and actually deliver better incident resolution techniques.
- We're human after all, so what to do when the situation is so tense as we are about to fail the process? Steve shares what worked at ASOS in such cases.
Resources
- Playing the blame-less game, ASOS Tech Blog, Medium. In this article, Steve shares tips and tricks learned during ASOS adoption of blameless PostMortem culture. https://medium.com/asos-techblog/playing-the-blame-less-game-3708f8195344
- Google Site Reliability Engineering books, available for free online, are once again a reference. You may not find that everything applies to your org, but going through this book will for sure spark ideas and inspirations for processes you can implement within your team. https://sre.google/books/
Chapters
1. Intro (00:00:00)
2. Steven's background (00:01:14)
3. Shifting point towards SRE (00:05:34)
4. Incentives driving adoption (00:07:43)
5. Measuring Key Metrics (00:12:40)
6. Staying true to the intent (00:14:58)
7. Key Learnings (00:19:26)
8. Outro (00:23:44)
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