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383: Evolving Club Dynamics w/ Eric Brey Ph.D. GGA Partners
Manage episode 438598905 series 3442904
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How important is club culture and social interaction to private club members today? Join us on the Private Club Radio Show as we sit down with Eric Bray from GGA Partners to uncover the findings of an extensive study on member perspectives and preferences. We reveal how younger members' emotional bond with their clubs often outweighs considerations of cost, and why amenities and top-notch service levels are more critical than ever. Discover how the integration of technology is helping clubs strike the perfect balance between high-touch personal interactions and high-tech convenience.
In a shift towards the future, explore how club amenities are evolving to cater to modern member expectations while preserving the social fabric that unites generations. We discuss the transition from fine dining to more casual, memorable dining experiences and the importance of accessibility to amenities. By leveraging commonalities among members and gathering consistent feedback through surveys, clubs can stay ahead of the curve. Lastly, celebrate a significant 14% increase in member loyalty and learn why obtaining feedback from former members is pivotal. For those hungry for more, don’t forget to access the detailed member perspectives report at ggapartners.com. Tune in for a wealth of strategies designed to elevate your club experience!
For more detailed insights, don't forget to check out the "Club Members Perspective" report at ggapartners.com.
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Chapters
1. Members' Emotional Connection and Club Culture (00:00:00)
2. Future Strategies for Club Satisfaction (00:15:26)
3. Enhanced Member Loyalty Trends (00:24:30)
397 episodes
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