354: Embracing Adaptability & Elevating Hospitality w/ Josiah Mackenzie

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Join me, Denny Corby, as I sit down with Josiah McKenzie, host of the Hospitality Daily Show podcast, to uncover the secrets of elevating hospitality through empathy, adaptability, and exceptional service. We discuss the critical need to reconnect with the core mission of hospitality and how listening to guests' evolving expectations can set businesses apart. From legacy hotel groups to innovative new ventures, learn how personalized service continues to be the differentiator in a competitive landscape.
We explore how hospitality aligns with the essentials of Maslow's hierarchy of needs, emphasizing the importance of solidifying the basics before introducing creative enhancements.
Emerging trends such as the rising value of in-person interactions and community-focused offerings in the age of AI are also examined, providing a comprehensive outlook on the future of hospitality and club management.
Finally, Josiah and I delve into the wisdom of hospitality literature and influential industry figures, including Danny Meyer's "Setting the Table" and Chip Conley's journey with Joie de Vivre Hotels. We highlight the powerful role of a multi-generational workforce and the importance of continuous learning in effective leadership. FThis episode is packed with valuable takeaways and practical advice for anyone looking to thrive in the ever-evolving world of hospitality. Tune in, share, and subscribe for a wealth of knowledge and inspiration.

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Chapters

1. Impacts and Opportunities in Hospitality (00:00:05)

2. Hospitality and Club Management Trends (00:09:36)

3. Hospitality and Leadership Insights in Podcasts (00:17:39)

4. Insight and Mentorship in Podcasts (00:23:57)

5. Hospitality Daily Show Podcast Interview (00:31:17)