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How do you use NPS for your PT Business
Manage episode 311964554 series 3206648
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Today, we are going to talk about Net Promoter Score (NPS).
Basically, the Net Promoter Score is a question: How likely are you to refer family or a friend to our business or our physical therapy practice, in this case, on a scale of zero to 10?
We've all seen the question. However, everybody might not know what it is.
There was a professor at Harvard who did a ton of research on this question for years. He broke this question down into segments.
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