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Interview with Jerry Durham, PT
Manage episode 311964539 series 3206648
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We're talking about the front desk drop offs and how the first call relates to that. We're going to dive into this and the metrics of it. I think that the metrics are inadequate, and I've discussed this a number of times on the metrics and but we'll dive into that here.
First, the role of the front desk and drop off. The front desk is where your drop off starts. Your cancellation, no-show rate, and where all of our KPIs, they all start in that initial phone call. That's our first contact on as we've discussed before, and even goes further than that.
It goes in your messaging. You got to be targeting the right people.
https://ptbusinessbuilder.com/interview-with-jerry-durham/
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