How To Handle Difficult Clients In Vet Med

Questions With Crocker

Welcome to another episode of Questions With Crocker! This week Dr. Crocker and Shane discuss a few tips and tricks on how to deal with difficult clients, the difference between difficult clients and abusive clients, and more!
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TIMESTAMPS
Intro 00:00
Listener Question (@maddicuocus) 05:41
Shane's Experience With Bad Clients 06:42
Sometimes Clients Have A Reason To Be Frustrated 08:12
Dr. Crocker's Client Example 9:11
Difficult Clients Are Different Than Abusive Clients 11:37
Understanding What To Do With Difficult Clients 13:11
Some Difficult Clients Will Come Back 15:15
Dr. Crocker's One Tip 16:35
Difficult Clients Are Harder In The ER 19:23
Recap 23:44
Outro 25:58

Chapters

1. Intro (00:00:00)

2. Listener Question (@maddicuocus) (00:05:41)

3. Shane's Experience With Bad Clients (00:06:42)

4. Sometimes Clients Have A Reason To Be Frustrated (00:08:12)

5. Dr. Crocker's Client Example (00:09:11)

6. Difficult Clients Are Different Than Abusive Clients (00:11:37)

7. Understanding What To Do With Difficult Clients (00:13:11)

8. Some Difficult Clients Will Come Back (00:15:15)

9. Dr. Crocker's One Tip (00:16:35)

10. Difficult Clients Are Harder In The ER (00:19:23)

11. Recap (00:23:44)

12. Outro (00:25:58)