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Angela MacDonald on her role as Complaints Champion for UK Government
Manage episode 329596643 series 2393684
Content provided by Radio Ombudsman and Health Service Ombudsman. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Radio Ombudsman and Health Service Ombudsman or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
Angela MacDonald, Deputy Chief Executive and Second Permanent Secretary of HMRC, talks to Rob Behrens about her career in the Civil Service and her role as Complaints Champion for UK Government organisations. She discusses the role of leadership in making sure organisations meet the new complaint standards and act on the learning from complaints.
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33 episodes
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Manage episode 329596643 series 2393684
Content provided by Radio Ombudsman and Health Service Ombudsman. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Radio Ombudsman and Health Service Ombudsman or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
Angela MacDonald, Deputy Chief Executive and Second Permanent Secretary of HMRC, talks to Rob Behrens about her career in the Civil Service and her role as Complaints Champion for UK Government organisations. She discusses the role of leadership in making sure organisations meet the new complaint standards and act on the learning from complaints.
…
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An independent podcast examining what the U.S. Congress is doing with our money and in our names. www.congressionaldish.com Follow @JenBriney on Twitter
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continue reading
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continue reading
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…
continue reading
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