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Sir Robert Francis: Why listening to patients is vital to improve services
Manage episode 271740017 series 2393684
Content provided by Radio Ombudsman and Health Service Ombudsman. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Radio Ombudsman and Health Service Ombudsman or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
Sir Robert Francis, Chair of Healthwatch England, reflects on the mid-Staffordshire inquiry 10 years on and explains why speaking up is so vital, particularly in the context of COVID19. He also shares his support for the new Complaint Standards Framework and tells us why it’s important to listen to, learn from and be honest with the people you serve.
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Manage episode 271740017 series 2393684
Content provided by Radio Ombudsman and Health Service Ombudsman. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Radio Ombudsman and Health Service Ombudsman or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
Sir Robert Francis, Chair of Healthwatch England, reflects on the mid-Staffordshire inquiry 10 years on and explains why speaking up is so vital, particularly in the context of COVID19. He also shares his support for the new Complaint Standards Framework and tells us why it’s important to listen to, learn from and be honest with the people you serve.
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An independent podcast examining what the U.S. Congress is doing with our money and in our names. www.congressionaldish.com Follow @JenBriney on Twitter
…
continue reading
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continue reading
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…
continue reading
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continue reading
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