4: Metrics

Recap | Support Driven

In this episode we’re discussing metrics and data with Nicholas Tang from MongoDB. And, of course, food.

Links:

• https://www.kayako.com/blog/hiring-customer-service-representatives/

Hosts:

• Abby Armada (Slack: @abby)
• Diana Potter (Slack: @dpotter)

Guests:

• Nicholas Tang (@Nicholas Tang)

For more information on Support Driven and our Slack community, click here.

Intro/Outro Music: Katsuhiko – Big Bang Jump

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