6: Ticket QA

Recap | Support Driven

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After covering some highlights from the last week on the Support Driven Slack, our hosts are joined by Cathy Childs from Rinse to discuss Ticket QA. They give some practical advice on how to begin a process for assuring quality with tickets in your organization as well as how to start that conversation with your employees.

Hosts:

• Abby Armada (Slack: @abby)
• Diana Potter (Slack: @dpotter)

Guest:

• Cathy Childs (Slack: @Cathy Childs)

For more information on Support Driven and our Slack community, click here.

Intro/Outro Music: Katsuhiko – Big Bang Jump

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