Episode 6: Find What You Can Change and Change It, with Tom Knasel

Recruit & Retain: Trucking Edition

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6+ y ago 33:39

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Tom Knasel is a Senior Recruiting Manager at Industrial Transport Services. He describes himself as a process improvement manager who just happens to be involved in truck recruiting.

“Your results are what you have designed your process to produce. If you’re not happy with your results, then your process is to blame.”

- Tom Knasel

What you’ll learn about in this episode:

Tom’s initial dive into process improvements by measuring what was right and what was wrong
How we create problems for ourselves by creating unnecessary boxes and putting ourselves inside them which makes us very stale and impersonal
What makes driving intrinsically unsatisfying for truck drivers
How to set up a driver for success during their initial interview through what Tom calls inversions and conversions
The kinds of questions you should be asking during the interview process to see if a driver is the right fit
Looking for what you can change inside your business to make it work better for your drivers which will help you retain more

173 episodes

#Business #Trucking Industry #Chad Hendricks #Careers #MBA