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Outcomes-based Service | Chat with Sam Klaidman
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In this episode, I welcome Sam Klaidman back to the show. The goal is simple, pick Sam's brain on outcomes-based service, discuss good examples of companies who are already doing it and succeeding. We also discuss the typical barriers of becoming the outcomes-based model and the most important imperatives to succeed: Performance metrics, Asset uptime, Time-to-time service, Fail rate.
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